FAQ
I JUST BOOKED, BUT DID NOT RECEIVE MY BOOKING TICKET.
If you do not receive your booking ticket within a few hours, please first check your spam folder.
If there is nothing there, there could either be an issue with the booking or you may have entered your email incorrectly.
Please CONTACT US. We are not responsible for incorrect pickup/drop off locations, incorrect booking dates, or mistakes made when booking.
If there is nothing there, there could either be an issue with the booking or you may have entered your email incorrectly.
Please CONTACT US. We are not responsible for incorrect pickup/drop off locations, incorrect booking dates, or mistakes made when booking.
At what time can we check in to our Dome?
The check in time is 15:00 (3pm). If the apartment is available before that time we will text you or send an email to inform you. If you need storage we can keep your luggage until your Domeis ready.
Do you offer free parking?
Yes we do. Plenty of free parking spots.
Are towels, bed linen provided for?
Yes, of course. If you need more than we provide, just ask for more.
How are the kitchens equipped?
Our kitchen is equipped with a stove, oven, toaster, microwave, pots and pans and of course enough cutlery, glasses and porcelain for everybody. We provide kitchen towels, washing up liquid and basic cleaning supplies. Basically everything but the food and drink.
Can we store our luggage at the Reykjavik Dome after we have checked out?
Yes, of course. We have plenty of space in locked rooms for your luggage.
How do we get our keys to the apartment?
We offer self check in.
In the booking confirmation from us you will be provided with a code to enter the keybox. Detailed instructions to open the keybox is provided in the confirmation e-mail.
We are usually in the area from 9:00 untill 17:00 (5pm). When you book a Dome it would be appreciated if you could let us know around what time you will be arriving.
In the booking confirmation from us you will be provided with a code to enter the keybox. Detailed instructions to open the keybox is provided in the confirmation e-mail.
We are usually in the area from 9:00 untill 17:00 (5pm). When you book a Dome it would be appreciated if you could let us know around what time you will be arriving.
Can you assist us with booking tours or airport transport?
Yes, we are happy to help you in any way we can. On our website you can hit the “tours and activities” link, browse through many types of tours and book them online.
Do you offer free Internet?
Yes, we have free WiFi.
What is the best way to get from the airport to Reykjavik Domes?
We can arrange a private transport for you. A car for up to 6 passengers costs 32.000 ISK
Also, there are two bus companies that drive more or less every 30 minutes from the airport to Reykjavik. But the shuttles stops city center, so you would need to take a 10 minute taxi from center to us.
In your confirmation we will provide your with a map and directions if you will be driving yourself.
Also, there are two bus companies that drive more or less every 30 minutes from the airport to Reykjavik. But the shuttles stops city center, so you would need to take a 10 minute taxi from center to us.
In your confirmation we will provide your with a map and directions if you will be driving yourself.
Arriving late?
That is no problem, we are a self check apartment building so you can come as late as you want. If you are arriving late then please respect your surroundings and try to keep the noise levels to a minimum.
Is it safe to drink the tapwater?
Short: YES. Not only is it safe, but the water is excellent! So please don’t buy bottled water.
95% of all water in Iceland comes from springs in the ground, so it never comes in touch with any pollution. Unlike in many neighbouring countries, the Icelandic water is free of chlorine, calcium, and nitrate. The quality of tap water in Reykjavík is well monitored, so you are not to worry!
95% of all water in Iceland comes from springs in the ground, so it never comes in touch with any pollution. Unlike in many neighbouring countries, the Icelandic water is free of chlorine, calcium, and nitrate. The quality of tap water in Reykjavík is well monitored, so you are not to worry!
Duty free and alcohol in Iceland?
Alcohol is very expensive in Iceland and you can only buy it at state run stores called Vínbúðin. The DutyFree at the airport is a lot cheaper. Strong liquor is A LOT cheaper while wine and beer are also quite a bit cheaper. We recommend buying some before picking up your bag.
P.S. Do not be fooled by the “beer” you see at local supermarkets. Those are light beers with only about 2% level of alcohol.
P.S. Do not be fooled by the “beer” you see at local supermarkets. Those are light beers with only about 2% level of alcohol.
When can I see the northern lights?
You can only see the northern lights during winter time when it’s dark outside (from around late August to late April). Also you only see them if it’s cloudless, not raining and not snowing. There is no certain time when they appear the most – they can appear from early evening to early morning. Just don’t forget to look up in the sky frequently when it’s dark outside.
Also check our aurora forecast and cloudcover forecast every 15min to see how big your chances will be. Sometimes they are not very active and you do not see them even on a cloudless night. You also need a bit of luck to see them :).
Generally you can say, if you can see the stars and are patient and staring into the sky for hours, your chances are high that you see some.
December and January are usually the months with the heaviest storms and there are a lot of storms, so we would say these months the chances are a bit smaller that you see the Auroras (but not impossible), but every year is different.
Also check our aurora forecast and cloudcover forecast every 15min to see how big your chances will be. Sometimes they are not very active and you do not see them even on a cloudless night. You also need a bit of luck to see them :).
Generally you can say, if you can see the stars and are patient and staring into the sky for hours, your chances are high that you see some.
December and January are usually the months with the heaviest storms and there are a lot of storms, so we would say these months the chances are a bit smaller that you see the Auroras (but not impossible), but every year is different.
Do you have all the licenses you need to operate lawfully?
Yes we do.
Want to ask us about something else?
